Privacy policy

Who to contact

SANTA CO L.L.C-FZ, Meydan Free Zone trade licence 2649808.01. Registered office: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. For privacy requests, email ceo@santa-media.co or call +971 56 523 0112. Please omit payment card information.

Visiting this website

Cloudflare delivers and protects mlle.co. Requests can include your IP address, browser information, page requested and access time. If you email, call or use our WhatsApp link, we use the contact details and message you provide to reply and follow up. WhatsApp also processes messages under its own privacy terms.

Your account, photos and choices

Mlle accounts are for adults aged 18 or older. Tell us if a child has an account so we can investigate and delete their information. We use the account, sign-in and profile details you give us. Optional details can include your phone number, city, profile photo and style preferences. Business profiles can include verification documents, team, listings and opening hours.

For features you choose, we process the photo of your face or body, wardrobe or reference images, your instructions and the generated result. Your closet and try-on images are private by default. We do not sell your data, use your photos for advertising or train AI models on your photos or conversations. We do not identify people through facial recognition or infer religion, ethnicity or health from photos.

AI, voice and location

Google’s Gemini models process the photos, text or audio needed for the try-on or stylist feature you choose. Voice is streamed when you speak to Styla. We do not record or store that audio. Under the app’s current privacy terms, Styla messages are cleared within minutes after the session ends.

With your permission, location can help find nearby providers. A location you choose to share with Styla is used for that session. You may instead select a city manually and turn off device permissions. Voyage AI processes business listing text for recommendations.

Bookings, purchases and public activity

Bookings include the provider, appointment details, prices and cancellations. A salon receives what it needs to fulfil your request. Other members see content you share with them, including public Club posts and profile information. Chats can include messages, photos or voice notes you choose to send.

The app stores handle their own subscription purchases. Mlle receives purchase references and plan status. This website does not currently collect card details. If online payments launch, the payment provider will receive the details needed to authorise them. We will use transaction references, amounts and payment or refund status for receipts, support and accounting.

Why and with whom we use data

We use data to provide your requested services, with your consent for optional features and permissions, to meet legal duties and to keep accounts safe, prevent fraud and improve reliability. You may withdraw consent for a feature by turning it off or deleting its content.

Depending on the feature, service providers include Supabase for sign-in and storage, Google for AI, maps and notifications, Resend for email, Sentry for diagnostics and RevenueCat for subscription status. Device and usage information helps diagnose faults. We may disclose information when legally required or to a successor responsible for the service.

Our main app database is in the European Union. Providers may process data in the United States and elsewhere. We use the safeguards required for international transfers. Access controls, encrypted connections and time-limited links help protect private app files.

How long we keep information

Account and profile data are kept while your account is open. You may undo a deletion request within seven days. Under the app policy, deletion becomes permanent after 30 days, subject to records we must keep by law. Backup copies expire through their normal cycle.

Private photos and saved looks normally remain until you delete them or your account. With “Delete after preview” enabled, the relevant try-on files are deleted after about 24 hours. Deleted Club posts are erased after seven days. Recommendation history and Style Stories answers are kept for 90 days. Requested export files are available for seven days.

We retain transaction and invoice records as required by accounting, tax and consumer law. Support, security and diagnostic records are kept for as long as needed for their purpose.

Your rights

You can edit your profile, request a copy of your data and request account deletion in the app. Contact us from the email on your account to ask for access, correction, deletion, restriction or a copy, to object to processing, or to withdraw consent. Rights depend on the applicable law. We may need to verify your identity.

We will answer within 30 days, or sooner if the law requires, and explain any extension allowed by law. You can also complain to the competent data protection authority. We publish material changes and give notice or seek consent when required.