Cancellations and refunds
Have an existing booking or charge? Start with the appointment or the store that billed you.
Salon appointments
Open My appointments in the app, select your booking and choose Cancel appointment. Review the refund shown before confirming. The policy you saw when you booked applies. Cancelling late or missing the appointment can reduce the refund to zero.
If the salon cancels, you’re entitled to a full refund of the amount paid for the appointment. Eligible card refunds go back to the card used. Eligible points go back to your points balance. If you paid the salon directly, ask the salon to return your payment.
App subscriptions
For a subscription bought through Apple or Google Play, cancel in that store’s subscription settings at least 24 hours before renewal to avoid the next charge. Your paid access continues through the end of the period you paid for. Request a refund through the store that billed you.
Need help?
Email ceo@santa-media.co or send a WhatsApp message to +971 56 523 0112 with your booking or receipt reference. Please leave out card details. Your rights under applicable consumer law are preserved.