Terms of use

Who you are dealing with

SANTA CO L.L.C-FZ is a limited liability company registered in Meydan Free Zone, Dubai, United Arab Emirates, under trade licence 2649808.01. Our registered office is Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. The UAE is our country of domicile.

For support, a complaint or a question about these terms, email ceo@santa-media.co or call +971 56 523 0112. Never send card numbers or security codes through email or WhatsApp.

Using Mlle

You must be 18 or older to open an account, book or subscribe. Give accurate information, keep your sign-in details private and report suspected misuse. If you act for a salon or another business, you must have its permission. We do not offer transactions prohibited by applicable law or sanctions.

Your photos, content and AI previews

Use only photos and other content you own or have permission to use. You keep your rights and allow us to process and display your content to provide the features you choose. Content you publish in the Club can be seen and shared by others. We do not use your photos for advertising or AI training.

Try-on images and Styla’s suggestions illustrate possible looks. Colour, fit and results can differ in person. They are not medical advice. You may share generated looks for personal use. Commercial use requires our written permission. Mlle’s software, name, designs and other original materials belong to Santa or its licensors.

Independent salons and bookings

The salon or professional named on a listing supplies the appointment. A request becomes a booking when that provider confirms it. Before you book, you must be able to see the provider, service, place, time, total price and cancellation conditions.

Under our planned booking model, the provider pays Mlle a commission of 10% to 15% of the booking value. The provider’s agreement specifies the applicable rate and how it is calculated. Customers see the total amount payable before confirming. Salons must hold the licences their services require, keep listings accurate, honour confirmed appointments and use customer information only to fulfil the booking.

Optional AI subscriptions

A paid plan, when offered, gives you the features and AI usage allowance listed for that plan. The purchase screen shows the price, currency, billing period and any renewal terms. A free allowance or gift has no cash value.

An auto-renewing plan renews at the price and interval disclosed before purchase unless you cancel. Apple or Google handles billing for plans purchased in its app store. Manage or cancel a store subscription in that store’s settings before its renewal deadline. Access continues until the paid period ends. Request any store refund from the store that billed you. For a future web plan, the offer will show how to cancel and request a refund before you subscribe.

Payments, refunds and future products

The website does not currently accept payments. We plan to offer PayTabs for eligible website subscriptions and in-person salon appointments. The checkout will identify the seller, currency, amount, method of payment and any applicable taxes before you authorise a charge. Keep a copy of your receipt.

The cancellation terms shown with a salon booking determine any refund for a late cancellation or missed appointment. Where you paid a salon directly, contact it with your booking details. Contact Santa if you need help. Statutory rights and any remedies required by law still apply.

Physical products are planned for a later release. We do not currently accept product orders or ship goods. Before any sale, the offer will state who sells the product, the total cost, delivery arrangements and the applicable return and warranty terms.

Fair use and account closure

Do not impersonate someone, misuse another person’s images, upload unlawful or abusive material, infringe rights, scrape the service, bypass safeguards or use Mlle for fraud. You can block other users and report misuse to us. We may remove harmful content or suspend access for a breach. Where reasonable, we will explain why and give you a chance to respond.

You can request account deletion in the app. The privacy policy explains the deletion period and the records we must retain. Material changes to terms applying in the app will be communicated there and, where required, submitted for acceptance.

Disputes and your rights

We will try to resolve complaints directly. UAE law governs these terms, and the competent UAE courts may hear disputes. Mandatory consumer rights in your country of residence continue to apply.

We cannot guarantee uninterrupted access or a particular AI or salon result. To the extent permitted by law, our liability under the app terms is limited to the greater of USD 100 and the amount you paid us in the 12 months before the claim, and excludes indirect losses. These limits do not apply to fraud, gross negligence, wilful misconduct, death or personal injury caused by our negligence, or any liability the law does not allow us to limit.